Exchange & Upgrades policy

• Jewellery for exchange within 30 days must be in original purchase condition and display no evidence of usage.
• Jewellery can be exchange only once within the 30 days time period from the original date of purchase.
• Exchange or upgrade of jewellery is permitted only upon presentation of the original Zen Diamond purchase invoice or a proof of purchase.
• Verification and valuation of jewellery for upgrade or exchange might take up to 10 days.
• No refund is applicable unless if a manufacturing defect is evident within 3 days of purchase and can`t be repaired or replaced.
• Any charges incurred by Zen diamond in the transaction including, credit card charges, will be deductible in the approved refund cases.
• The exchange & upgrade policy does not apply to watches, pearl jewellery or custom made jewellery.
• Jewellery can be exchanged only in the same country of purchase.