Shipping Policy


Zen Diamond Shipping Policy

Your order will be shipped to one of our branches, choosen by you. After the arrival of the goods you will receive a call from us. You can pick up your product in our branch or have it brought to you.


Free Shipping

All Zen Diamond orders are shipped insured, confident and are free.


Our Packaging

For a special touch, from our classic ring presentation boxes to our soft jewelry pouches, every item arrives presentation-ready.


When Will Your Order Be Shipped?

For orders shipping to the UAE., you'll find an estimated arrival date listed in the product details for each item. This arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.

  • If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing the next business day.
  • If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.


Shipping Options

All orders are insured and shipped free via secure carrier, delivery speed is based on the pre-tax value of your order.

  • Zen Diamond will only ship to a street address, not a P.O. Box address.
  • Please contact Zen Diamond customer care if you will not be at home to keep an eye out for your package. We can change your delivery date, or schedule a pickup at our branches.


Packaging Of Jewelry

Each item will arrive in a soft fabric pouch or a box inside a Zen Diamond gift box. View the shipping details tab at the bottom of each product page to see how your order will be presented.


Packaging Of Diamonds And Set Rings

Every item we send comes in our signature Zen Diamond packaging. Engagement rings arrive in a deluxe ring box within an elegant presentation box ready for your proposal.