Yes, Zen Diamond offers free shipping on all orders within the United Arab Emirates. All jewelry is shipped fully insured via trusted carriers such as DHL. Please note that Zen Diamond ships only to physical street addresses; we do not ship to P.O. boxes.

Delivery times depend on the product and your shipping address. On every product page, you can see the estimated delivery date. Orders placed Monday to Friday begin processing the next business day. For your orders placed on the weekends and holidays, we initiate the processing the following business day. 

Every order will be fully insured by ZEN until you receive your jewelry. We encourage customers to carefully inspect their package for any damage or tampering before signing the delivery receipt.

We offer free returns on all orders within the United Arab Emirates. Most items may be returned within 30 days of delivery, provided they are in their original condition, unworn, and returned with their original packaging and all accompanying materials.

You may also return or exchange your purchase at any of our stores within the United Arab Emirates.

Please note that returns and exchanges are not accepted for personalized, custom-made, or engraved jewelry (excluding ring resizing, where applicable). Items that have been damaged, altered, or improperly handled after delivery are also not eligible for return or exchange.

Right after your order has been shipped, you will receive a confirmation email that contains your tracking number. Additionally, feel free to log into your Zen Diamond account to view your order status.

Placing an online order with Zen Diamond is simple and secure. Browse our collection, select the product and ring size you wish to order then click “Add to Cart.” To complete your transaction, enter your shipping address and payment information at checkout. When you are all set you will receive a confirmation email.

Zen Diamond accepts all major credit and debit cards, including Visa, MasterCard, and American Express. We also support secure online payment gateways for your convenience. In addition, we accept PayPal, Klarna, and other payment methods offered through Shopify Payments.

Absolutely! Zen Diamond offers engraving services and gift messaging for select products. To get more information about customizations, please contact our customer service from +1 201 842 7698

We recommend having your Zen Diamond jewelry cleaned and inspected every 6 months. We provide free cleaning and inspection services for your ZEN Diamond goods to help preserve your jewelry. For further details, please visit or contact your nearest Zen Diamond store.  

Every few weeks, give your jewelry a gentle cleaning at home for regular care. Avoid using any harsh chemicals so as not to cause any defects. Every once in a while, take your jewelry to the nearest Zen Diamond store for professional care. 

If you still have questions, please do not hesitate to email us at info@zendiamond.com