Ruby Pendant with Chain

At Zen Diamond, we believe that trust begins with a seamless shopping experience. That’s why your satisfaction is at the heart of everything we do.
This page contains everything you need to know about our shipping and return policies to help you shop with complete confidence.

Free Shipping & Returns

To make your experience as smooth as possible, we offer free shipping and free returns on all orders of 350 AED and over within the United Arab Emirates.

Delivery Terms

We take extra steps to ensure your order arrives safely and discreetly:

• Signature required for all deliveries to ensure secure receipt.
• No reference to the contents or sender appears on the outer packaging.
• Billing and shipping addresses may differ—we accommodate this for your convenience.

Return & Exchange Policy

If you wish to return or exchange an item, you may do so within:

• 30 days from the date of delivery for most items
• 15 days for unworn watches in like-new condition

You may also return your purchase in person at any Zen Diamond store near you.

Exceptions

Please note the following exceptions to our return policy:

• Final Sale: Pre-owned items, personalized, custom-made, or engraved jewelry (resizing not included) cannot be returned or exchanged.
• Misuse: Items that have been mishandled or damaged outside the care of Zen Diamond are not eligible for return.
• Shipping Charges: Additional shipping fees are non-refundable.